Recently Viewed

FAQ

SIZING

Please read each item's description fully before purchase. We ask you to choose your neck/body size from the dropdown box for our made to order items. We will then make your collar to fit you, but also give you plenty of adjustment room to either go a little tighter or about and inch and a half looser.

If you normally wear your collar very loose, please select your true neck size from the box, then leave me a note with any instructions on the sizing, for example 'my neck size is 14" but i'd like it to go up to 16" please' that helps me make it the correct size for you. 

for premades, the size advertised is the range of holes available for adjustment. If you are right on the edge of one size, please got for a bigger size up. Any excess strap you can simply then trim off. We cannot alter, swap or refund items if you have selected the incorrect size. 

If you are in any doubt, please contact me so I can help you before ordering! :)

 

PAYMENTS

We accept all major credit & debit cards and also PayPal. We use PayPal to process all of our payments for us as it is the safest and most secure method. We do not see or hold any of your card or banking information.

To pay via debit or credit, simply check out with PayPal. you will then see a page, at the top you have the option of logging into PayPal and at the bottom there is an option 'don't have a PayPal account? pay with card' , choose that one :) 

 

SHIPPING

Please see individual items for shipping charges.

 

PACKAGING

All orders are sent either in a brown bubble mailer, or various sizes of white box, depending on the size of your item. we mark customs forms as 'fashion accessory' . 

 

DELIVERY

Please see here for your individual country.

 

PRODUCTION TIME

We may take approximately 2-4 weeks to make your items . We generally  work Monday to Friday.  I work extremely hard to keep dispatch times reasonable. 

If you have requested something to be altered, changed, or we have had to order in some materials for your item, this will increase the waiting time. If something should happen to me that would prevent me from completing your item on time (such as a severe illness or circumstances beyond my control) I will communicate with you, and you will be contacted as soon as I am able to, and be offered the option of a refund. 

The status of your order will sometimes change depending on what stage your item is at. 

  • Pending: Your order is in the queue to be made.
  • Your order is being made: We are making your item, it is too late to request any changes. 
  • Paused: This is normally due to you having placed a second order. we pause the first one so they can ship together.
  • Awaiting Tag: we are awaiting your tag to be engraved
  • Cancelled: You have requested your order to be cancelled
  • Awaiting Customer response: We have emailed you, and we are awaiting your response. 
  • Completed: Your order has shipped. 

 

CANCELLATIONS

Please see here

CONTACT

Use this funky lil form right here :)

CUSTOM ORDERS

Yes. within reason! :) we are happy to make colour variations etc for you, or recreate past designs if possible. Please keep custom order requests in-keeping with the type of items we already make  - for example, please don't request items to be made from materials that we don't already use such as ribbon or latex. 

custom slots are limted in number, just to keep dispatch times reasonable. 

We will not re-create designs brought to us from other shops. Please support the original artist. 

 

MATERIALS & ALLERGIES

We use various materials in our designs. Most handmade items are made from genuine or Vegan leather. We only use by-product leather and recycled leather, never exotic leathers . We NEVER stock any fur products and carefully check any faux fur items to make sure they are fake. 

Metal hardware may contain Nickel, Zinc, Silver, Gold, steel, Copper and Brass.

For Nickel Allergies: You can either coat the back of any metal parts with an allergy coating/varnish (available off ebay) or a clear nail varnish.  We recommend avoiding collars with spikes and crystal rivets due to the backs of the studs being nickel (unless you coat them). 

 

PROMOTORS

We do not work with social media promotors, however if you are a model, photograper or stylist that is interested is using our pieces, please see our dedicated info page for this.

SOCIAL MEDIA

We reserve the right to use any images of any designs we make on our social media & by purchasing from us, you understand and agree with these terms. If for any reason you do not want a picture to appear on social media, (for example, it is a gift or suprise) please let me know at the time of ordering and I will use discretion!